Travel information

• Do I have enough time to transfer between trains with RailClick?
• Eurostar tickets. The attached PDF is not my ticket — how can I get it?
• How can I find out when the Off-Peak trains are with RailClick?
• How do I get from Fiumicino Airport to Rome City Center using RailClick?
• How far in advance should I arrive at the station before my RailClick train departs?
• “Not Valid for Travel.” Can I receive a PDF with the QR code for my ticket?
• Open tickets. Why doesn’t my ticket show a time or train number?

• Seat reservation. Why can’t I see the seat on my ticket?

  For open ticket fares, seat reservation is not automatically included. This type of ticket allows you to travel on any valid train for the same route and selected date, but without a pre-assigned seat.

  If you want a specific seat, you must make an additional seat reservation — subject to availability and cost — through our customer service team or directly with the rail operator before your travel date.

  If you do not reserve a seat, you may take any available seat upon boarding, in accordance with the operator’s conditions.

• Trenitalia regional trains. Why can’t I see my assigned seat?
• What constitutes a valid travel ID for RailClick?